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Return Policy
Free & Easy Return Policy
1. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on aur website.
Return request must be raised within 14 days for all items from the date of delivery.
2. Change of mind isn't applicable.
Valid reasons to return an item
1. Delivered product is damaged (i.e. physically destroyed or broken).
2. Delivered product is incomplete (i.e. has missing items and/or accessories).
3. Delivered product is incorrect (i.e. wrong product/size/colour)
4. Delivered product is does not match product description or picture (i.e product not as advertised)
5. Delivered product does not fit. (i.e. size is unsuitable)
Conditions for returns
1. The product must be unused, unworn, unwashed and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered as unworn.
2. The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.
3. The product must be returned in the original and undamaged manufacturer's packaging/box. If the product was delivered in Daraz packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer's packaging / box.
If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.
Note: If your return request has been rejected, the item will be delivered back to you between 4-6 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.
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Refund Policy
If your product is eligible for a refund, you can choose your preferred refund method. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timeline we'll take 2 to 5 working days).
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Delivery Policy
At Sheen Lifestyle, we strive to provide fast and reliable shipping to our customers. Here are the details of our delivery policy:
Order Processing Time
All orders are processed within (24-48 hours) of receipt.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Options
We offer Standard, Express, Free Shipping.
Shipping rates and estimated delivery times are calculated based on the destination and shipping method chosen.
Delivery Times
Standard Shipping: (estimated delivery time, 2-5 business days)
Express Shipping: (estimated delivery time, 1-3 business days)
Free Shipping: (estimated delivery time, 3-7 business days)
Tracking and Delivery
Once your order ships, you will receive an email with tracking information.
Please note that tracking information may not be available for all shipping methods.
Deliveries are made Monday to Friday, excluding public holidays.
Signature Upon Delivery
For security reasons, a signature may be required upon delivery.
If you are not available to sign for your package, you can authorize the shipping carrier to leave the package at your doorstep.
Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact our customer service team within 7 days.
We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.
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Cancellation Policy
We understand that sometimes circumstances change, and you may need to cancel your order. Here's our cancellation policy:
Before Shipping
If you need to cancel your order before it ships, please contact our customer service team as soon as possible.
We will do our best to accommodate your request, but please note that we may not be able to cancel your order if it has already been processed for shipping.
After Shipping
If your order has already shipped, you can initiate a return or exchange within 15 days of delivery.
Please see our Return and Exchange Policy for more details.
Refunds
If we are able to cancel your order before shipping, we will provide a full refund within 7 bussiness days.
If you need to return or exchange an item after delivery, please see our Return and Exchange Policy for refund details.
Please note that some items, such as personalized or customized products, may not be eligible for cancellation or returns.